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SHIPPING & RETURN POLICY

At Ufficio Furniture, we are committed to delivering a seamless shopping experience, including reliable shipping and hassle-free returns. Please review the following details to understand our policies regarding shipping and returns:

Shipping Policy:

 

1. Order Processing Time:

  • Orders are typically processed within 1-3 business days of being placed.

  • Customized or made-to-order items may require additional processing time. Please refer to the product description for specific details.

2. Shipping Methods:

  • We offer various shipping methods, including standard and expedited options.

  • Shipping costs and estimated delivery times are calculated at checkout based on the shipping destination and chosen method.

3. Shipment Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information.

  • Use the provided tracking details to monitor the status and estimated delivery date of your shipment.

4. International Shipping:

  • We currently offer shipping within [list of countries]. International shipping rates and delivery times vary based on the destination.

5. Delivery Issues:

 

Returns Policy:

 

1. Eligibility for Returns:

  • Returns are accepted within 30 days of the date of purchase.

  • To be eligible for a return, items must be in their original condition, unused, and in their original packaging.

 

2. Return Authorization:

  • To initiate a return, please contact our customer service team at customer.service@ufficiofurniture.com to obtain a Return Authorization (RA) number.

  • Clearly mark the RA number on the outside of the package.

 

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is a result of an error on our part (e.g., wrong item shipped, damaged item).

  • We recommend using a trackable shipping method for return shipments.

 

4. Inspection and Refund:

  • Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.

  • Once approved, a refund will be processed to the original method of payment within 7-10 business days.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or initiate a refund, including the cost of return shipping.

 

6. Cancellation Policy:

  • Orders can be canceled within 24 hours of purchase without incurring any charges.

  • After 24 hours, the order may have already been processed, and cancellation may not be possible. Please contact us as soon as possible for assistance.

 

7. Contact Information:

Ufficio Furniture reserves the right to update or modify this shipping and returns policy at any time without prior notice. Please check our website for the most current version of our policies.

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